Tips for «RwS bank» cardholders
In case of making a payment or receiving a large amount in cash
Inform about the need to temporarily increase the amount of the established limit for withdrawing cash or non-cash payments for the period you need by calling the phone number: +38 044 590 00 09 (24/7).
If it is impossible to carry out transactions with the card
Contact to find out and eliminate the cause of the refusal by phone: +38 044 590 00 09 (24/7).
If the card is withdrawn by an ATM
Block your card by phone: +38 044 590 00 09 (24/7).
Write down the ATM data (number, address, bank name) and contact «RwS bank» to organise the return of your card or the issuance of a duplicate.
If you lose your PIN
You can change your PIN code in the mobile application «RwS online» or in a bank branch.
In case of receiving phone calls on behalf of the Bank / draws and lotteries / law enforcement agencies / charitable foundations, which require the provision of card details (PIN-code, CVV / CVC-code, expiration date, name on the card, secret code from SMS)
Stop talking immediately. Bank employees never ask for your card details. If such cases recur, inform «RwS bank» by phone: +38 044 590 00 09.
In case of loss of the card
Immediately block the card by phone: +38 044 590 00 09 (24/7).
Afterwards, contact the bank to issue a duplicate card.
Quality control
067 878 20 54
Do you have some questions? Call quality control manager.
Diana Yavorska
044 590 00 00
24/7
Contact center
0 800 500 590
24/7
For questions about loans for consumers including individuals, belonging to the protected category
067 878 20 54
24/7
For questions about service quality
Deposits of «RwS bank» are protected by the Deposit Guarantee Fund for Individuals.
Contact information for the protected category of management for settlement of overdue debts
Central office: Kyiv, 6 Prorizna Str., +38 (044) 590 00 00, office@rwsbank.com
© 2016 "RwS bank", License NBU №277 from 24.11.16